Billing and Cancellation Terms
Last updated: 6 October 2026
Plans and prices
Starter is R149 per month for one shop and up to three staff; Growth is R299 per month for up to three shops and ten staff; Business is R499 per month for up to ten shops and thirty staff. One owner is included separately. All plans provide the same core POS tools. The checkout amount and currency are recorded before confirmation.
Trial
A new business receives a 14-day trial from account creation. No card is required and the trial does not create a payment. Email verification is required before signing in. Selecting another trial plan does not extend the trial.
PayOS and confirmation
PayOS processes the business’s IEOSUIA POS subscription payments. This is separate from how the business receives payments from its customers. Access is granted from verified provider confirmation, never from a browser return page. If billing is not activated for POS, the application shows that status and does not simulate a successful payment.
Monthly renewal
The currently integrated PayOS contract supports hosted monthly payments. Automatic recurring debits are not enabled. The owner renews through Billing when available. A confirmed payment extends the paid period by one calendar month; the day is limited to the last day of a shorter month.
Plan changes
A trial plan can change immediately if current shop and staff usage fits. Outside a trial, plan selection applies after the next confirmed payment. There is no automatic proration in this release. Reduce active shops and staff before selecting a smaller plan.
Failed payments and access
A failed renewal can provide a seven-day grace period after the current paid period. An expired trial or paid period stops operational changes. Historical records and report exports remain available to authorised accounts. Payment history identifies pending, successful and failed payments.
Cancellation
The owner can confirm cancellation at the end of the current paid or trial period. Access continues until that period ends. Cancellation does not delete historical business records or refund an earlier payment automatically. A later confirmed renewal can reactivate the subscription.
Refunds and disputes
Contact support@ieosuia.com with the payment reference to report an incorrect or disputed charge or request a refund review. No automatic pro-rata refund is promised. Applicable statutory rights remain in force. Merchant customer refunds recorded within POS are separate from subscription refunds.
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